Dr. Gena Chiropractic - Plantation, Plantation, FL

Dr. Gena Chiropractic sits on West Broward Boulevard in Plantation, FL, and lists chiropractic care, acoustic wave therapy, TRT, weight loss, and massage therapy among its services. The clinic carries a 4.9-star rating drawn from 148 reviews, and it publishes specific new-patient prices, which is more than most comparable clinics in the area bother to do.

What it actually costs, because they publish the numbers

The clinic's website lists two new-patient prices:

The $97 and $47 figures both appear on the same page for chiropractic new-patient appointments, and the website does not explain the difference. That contradiction is worth clarifying before you book. Ask whether the $47 or the $97 applies to your specific appointment, and what exactly each price covers.

What neither figure tells you: whether imaging or X-rays are included, whether any labs drawn at the visit carry a separate charge, and whether TRT or weight-loss consultations are priced differently from a standard chiropractic intake. One critical reviewer described arriving for what they understood to be a $29 special, completing extensive intake paperwork, waiting forty minutes, and then being approached about payment in a way they had not anticipated. That account suggests the published prices may represent an entry point rather than the full cost of a first visit. Ask the clinic to walk you through every charge that could appear on the day you come in, not just the headline new-patient fee.

The clinic does not publish ongoing treatment pricing, package costs, or TRT program fees anywhere on its website.

Gena, Heather, and Jordan: who reviewers say they actually see

The clinic's website names no clinician and lists no credentials, so the only way to know who you are likely to see is through what patients who reviewed the practice have written. Across 148 reviews, the name Gena appears in 68 of them. Heather and Jordan each appear in 10 reviews. No other individual name comes up with comparable frequency.

Reviewers describe Gena in terms that suggest a treating provider. One patient wrote, "Dr. Gena gets to the root cause," and another said, "Dr. Gena went above and beyond during my appointment. She took the time to really listen." A third described "the attentiveness of Dr. Gena and her staff." The prefix "Dr." appears consistently in review text when patients refer to Gena, though the clinic's own website does not publish her credentials or full name.

Heather and Jordan appear in reviews in a context that suggests staff or support roles, though reviewers do not specify what those roles are. One reviewer praised the team collectively: "The doctors and staff are wonderful, they take an interest not only in your physical health but also your mental health."

If you are coming to Plantation specifically for TRT or SoftWave therapy rather than chiropractic adjustment, it is worth asking on the phone which provider handles those services and what their background is.

What the visit looks like from the moment you walk in

Patients who reviewed describe a consistent intake sequence. Several mention being greeted by name on arrival, even on a first visit. One reviewer wrote, "All the staff greets you by name after the very first visit." Another described the environment as "clean, calm, and well" organized. Wait times come up in a small number of reviews, and one critical account described a forty-minute wait before the clinical portion of the appointment began.

Paperwork volume is mentioned by more than one reviewer. The critical account referenced "probably 30 pages of my health history and life story" completed before being seen. That is not unusual for a first chiropractic visit, but it is worth factoring into how much time you block out.

On the clinical side, reviewers describe adjustments, SoftWave or shockwave therapy on specific body areas, and follow-up care conversations. One reviewer noted that their daughter's recovery from multiple viral illnesses was supported through adjustments, which gives a sense of the range of reasons patients come in. A reviewer who came in for a knee issue noted that no X-ray was taken for that area before SoftWave was applied, and they later compared the outcome to a visit at another provider. That account is one of three critical reviews in the set, and it points to a question worth asking: what assessment happens before a specific treatment is recommended?

Follow-up care appears in both positive and critical reviews. Some patients describe a clear care plan and ongoing communication. Others, in the lower-rated reviews, felt that follow-up fell short of what they expected. Ask at booking what the follow-up process looks like after a first visit, particularly if you are coming in for a condition that will require multiple sessions.

The clinic is located at 7119 W Broward Blvd in Plantation. Public listings show Thursday as closed, but hours for other days are not confirmed here. Call (954) 417-5815 or (954) 990-4383 to confirm the schedule before you drive over.

The site names no clinician, and that matters for ongoing care

The clinic's website does not name a treating provider, list a license number, or publish any clinical credential. For a single chiropractic adjustment, that may feel like a minor gap. For TRT, which is a hormone therapy that typically requires ongoing monitoring, lab work, and dosage management, knowing the credential and license status of the prescribing provider is a practical necessity, not a formality.

Florida maintains a public license lookup for healthcare providers, and any licensed chiropractor or medical provider can be verified there by name. The problem is that you need a name to look anyone up, and the clinic's website does not give you one. Reviewers consistently use the name "Dr. Gena," which is enough to start a conversation, but you should ask the clinic directly: what is the full name and license type of the provider who will be treating you, and, if TRT is involved, who holds the prescribing authority?

This is not a reason to avoid the clinic. It is a reason to make one phone call before your appointment rather than after. Patients who will be on a treatment protocol for months or years have a reasonable interest in knowing exactly who is managing their care and under what license.

What reviewers keep returning to across 148 visits

Staff quality is the single most recurring subject in the review set, appearing across 109 reviews. Results, described in personal terms rather than clinical measurements, come up in 62 reviews. The quality of the prescriber or treating provider is mentioned in 57 reviews. Communication is a theme in 28 reviews, and the physical facility in 23.

That pattern suggests the experience of being in the clinic, specifically the way staff interact with patients, carries more weight in how people describe their visits than any single treatment outcome. One reviewer put it plainly: "Amazing service! From the initial phone call, to the welcoming office and finally the attentiveness of Dr. Gena and her staff." Another wrote, "I had my first visit yesterday at Dr. Gena Chiropractic and honestly it was one of the best healthcare experiences I've had in years."

The three reviews rated three stars or below raise different concerns: pricing transparency comes up in two of them, follow-up care in two, and value for cost in one. One reviewer described feeling that the first visit was oriented toward selling a payment plan rather than treating the presenting complaint. Another felt their family member was assessed but not treated during the initial appointment. These accounts are a small fraction of the total, but they cluster around the same moment in the patient journey, specifically the transition from intake to treatment, and the financial conversation that happens there.

The clinic replies to 100 percent of reviews, including the critical ones. That is a meaningful operational signal for a Plantation practice of this size.

Booking runs through Healthie and Tebra, with two phone numbers on file

The clinic's website routes online booking through Healthie and Tebra. Both are clinical practice management platforms used by independent and specialty health practices. Healthie is commonly used by wellness and nutrition-adjacent providers; Tebra is a broader practice management and billing system. The presence of both suggests the clinic may use them for different service lines, though the website does not specify which platform handles which type of appointment.

Two phone numbers appear on the clinic's website: (954) 417-5815 and (954) 990-4383. Public business listings show the same primary number. If you call and reach voicemail, it is worth trying the second number, since it is unclear whether both lines are actively staffed or whether one routes to a specific department.

The clinic's social presence spans Instagram, Facebook, and YouTube under the handle or name "Doctor Gena." Those channels may carry current promotions or scheduling updates that the main website does not reflect in real time. If the published prices or hours look inconsistent with what you find when you call, the social channels are a secondary place to check.

For patients coming from elsewhere in Broward County, the West Broward Boulevard address in Plantation puts the clinic on a major east-west corridor with straightforward access. Thursday is listed as closed in public listings; all other day-specific hours should be confirmed by phone before your visit.

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This is not a treatment recommendation. It is a directory entry. Any treatment decision belongs with a licensed physician who can examine the patient and evaluate their specific case.