The Practice — TRT Clinic in Jacksonville, FL

The Practice sits on Hendricks Avenue in Jacksonville's San Marco corridor, occupying a niche that is genuinely difficult to fill: a clinic that spans psychiatric care, regenerative medicine, hormonal optimization, and aesthetic services under one roof. With 131 verified Google reviews and a 4.7-star average, the patient record here is substantive enough to draw real conclusions. The dominant signal across that review pool is not the breadth of the service menu but the quality of one clinician in particular, Charles Maddix, whose name appears in the overwhelming majority of five-star submissions. That pattern shapes everything worth knowing about this clinic.

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What Verified Reviews Surface About The Practice in Jacksonville

Of 131 Google reviews collected between October 2020 and June 2026, the star distribution is sharply polarized: 120 five-star reviews, 3 reviews at four stars or below that are not one-star, and 7 one-star reviews. The 4.75 calculated average tracks closely with the displayed 4.7 rating.

The top themes by frequency tell a clear story:

• Prescriber quality appears in 101 of 131 reviews (77.1%), making it by far the dominant driver of patient satisfaction. Positive sentiment in this category is 96 of 101 mentions.
• Staff quality surfaces in 69 reviews (52.7%), with 64 positive mentions.
• Subjective results appear in 43 reviews (32.8%), all positive.
• Communication is noted in 23 reviews (17.6%), with 19 positive and 4 negative mentions, the only theme with a meaningful negative share.
• Follow-up care, facility quality, scheduling, and support team quality each appear in fewer than 15 reviews but skew positive across all categories.

The practical read: patients come here primarily for the prescriber relationship, not the facility or the technology. When that relationship works, the satisfaction is emphatic. When communication breaks down, which the data shows happens in a minority of cases, the experience deteriorates.

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The Clinician Profile That Drives Jacksonville Patient Loyalty

The name Charles Maddix appears in enough reviews to constitute a genuine data point rather than an anecdote. Patients describe him using a consistent vocabulary: "compassionate," "thorough," "attentive," "listens." The psychiatric care dimension of this clinic, including TMS therapy and ketamine therapy, draws some of the most detailed testimonials in the dataset. One reviewer described going from ten panic attacks per day and near-total social isolation to attending medical appointments and reconnecting with family over roughly a year of treatment.

A separate reviewer who identified as a parent noted that Maddix works with children as well, and that the schedule is accessible without the multi-month wait times common at psychiatric practices in the Jacksonville area. The review dataset includes a specific mention of a written letter produced on a patient's behalf, suggesting the practice engages in documentation work beyond standard appointment care.

The longevity of the patient base is also notable. At least one reviewer reported eight years of continuous care at this location, describing consistent professionalism across the entire tenure.

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The Facility and Operational Experience

One detailed review in the facility quality category describes the waiting room as "sensory friendly," with a waterfall installation, low-light conditions, and off-street fenced parking. The same reviewer notes the practice was preparing to offer primary care and in-house blood draws, which would reduce the need for separate lab visits at facilities like Quest or LabCorp. These are operational details, not confirmed current offerings, but they reflect a practice investing in reducing patient friction.

Telehealth availability is confirmed in the review data. One patient specifically cited Zoom appointments as a deciding factor in their satisfaction, and the practice's own website [source: https://www.thepractice.co/] supports remote access as part of the care model. For patients managing mental health conditions or mobility challenges, the hybrid format matters.

The Thursday-only listed hours (10:30 AM to 1 PM and 2 to 6 PM) [source: clinic data] suggest either a partial in-person schedule supplemented by telehealth days or a clinic that operates on an appointment-only model with limited walk-in windows. Prospective patients should confirm current scheduling directly before assuming broad availability.

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Services Offered at The Practice

The service menu at this Jacksonville location is unusually wide for a single-location independent practice. The full list includes:

Mental Health and Neurological

• TMS Therapy
• Ketamine Therapy

Hormonal and Sexual Health

• Testosterone Replacement Therapy (TRT)
• ED Treatment
• Premature Ejaculation Treatment
• Sexual Health
• Acoustic Wave Therapy
• P-Shot

Regenerative and Advanced Therapies

• Stem Cell Therapy
• PRP Therapy
• PEMF Therapy
• NAD+ Therapy
• Red Light Therapy

Diagnostics

• Comprehensive Testing
• Hormone Testing

Aesthetics and Body

• Hair Restoration
• Aesthetics
• Skin Health
• Medical Weight Loss
• Body Composition

The breadth here is notable. Clinics that combine psychiatric services (TMS, ketamine) with men's health optimization (TRT, acoustic wave, P-Shot) and regenerative medicine (stem cell, PRP, PEMF) are relatively uncommon in the Jacksonville market. Whether all services are equally developed or whether some represent aspirational offerings is not determinable from review data alone. The review pool is heavily weighted toward psychiatric and mental health care, with far fewer patient accounts addressing the regenerative or aesthetic service lines.

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Honest Breakdown: Where the Experience Falls Short

The review dataset contains 7 one-star reviews against 120 five-star submissions, which is a ratio worth examining. The negative sentiment breakdown shows communication as the theme with the most meaningful negative share: 4 of 23 communication-tagged reviews are negative. Staff quality also carries 4 negative mentions out of 69.

The one-star reviews are not reproduced verbatim in the source data provided, so specific complaint categories cannot be quoted directly. What the theme data indicates is that when patients have a poor experience here, it tends to involve communication failures rather than clinical outcomes or facility conditions. That pattern is consistent with a high-volume practice where the prescriber relationship is strong but administrative or coordination touchpoints occasionally break down.

The scheduling theme includes one neutral and one negative mention, suggesting appointment access or rescheduling is not uniformly smooth. Given the Thursday-only listed hours, patients who need more frequent in-person contact may find the logistics challenging.

The honest summary: the practice earns its 4.7 rating primarily on the strength of one clinician's patient relationships. The operational infrastructure around that clinician is solid but not uniformly exceptional.

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When The Practice in Jacksonville Is Not the Right Fit

Patients who need same-day or walk-in psychiatric care will likely find the appointment structure here too rigid. The Thursday in-person window [source: clinic data] is narrow, and while telehealth fills some gaps, crisis-level mental health needs require a different resource.

Patients primarily seeking regenerative or aesthetic services, such as stem cell therapy, hair restoration, or body composition work, may find the review record thin on those specific offerings. The clinic's documented patient experience centers on psychiatric and hormonal care. That does not mean the other services are poorly delivered, but prospective patients in those categories have less peer testimony to draw on.

Patients who place high value on communication responsiveness should ask directly about the administrative process before committing. The communication theme carries the highest negative share of any category in the dataset, and four negative mentions in that category is enough to flag as a real, if minority, experience.

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How The Practice Compares to Jacksonville Alternatives

The Practice carries the most diverse service menu of any clinic in this Jacksonville comparison set. Ageless Men's Health and Alpha Clinic both hold perfect ratings with comparable or higher review counts, which means patients with a narrow men's health focus have alternatives with stronger aggregate scores. The Practice's differentiation is its psychiatric service depth, specifically TMS and ketamine therapy, which none of the listed competitors appear to offer based on available data.

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Frequently Asked Questions

What is The Practice in Jacksonville most known for among verified patients?

The review data is unambiguous on this point. Prescriber quality is the top-cited theme, appearing in 101 of 131 reviews (77.1%). The clinician named most frequently is Charles Maddix. Patients describe him as attentive, honest, and willing to invest time beyond the standard appointment window. One reviewer with eight years of continuous care at this location summarized it as: "All the doctors are very attentive. They listen to you and work with you. The good thing the doctors are very honest with you." reviewerInitials="A. P." date="April 2026" stars={5} platform="Google" />. The psychiatric and mental health services, including TMS therapy and ketamine therapy, generate the most detailed and emotionally substantive reviews in the dataset.

Does The Practice in Jacksonville offer telehealth appointments?

Yes. Multiple reviews confirm telehealth as an active part of the care model. One patient wrote: "They do Zoom calls, and I love that. They are knowledgeable and very kind. Every person I have dealt with has been excellent." reviewerInitials="C. M." date="September 2025" stars={5} platform="Google" />. The hybrid format appears to be a deliberate feature rather than a pandemic-era holdover. Patients managing mental health conditions or those with transportation constraints have specifically cited it as a reason they chose and stayed with this practice. Confirm current telehealth availability and which services are offered remotely when scheduling.

How accessible is scheduling at The Practice?

The review data is generally positive on scheduling access, with one reviewer noting the practice does not require multi-month waits common at psychiatric providers in the area. One patient wrote:

. The scheduling theme carries one negative mention in the dataset, so the experience is not universally frictionless. The listed Thursday-only in-person hours [source: clinic data] suggest limited walk-in availability; telehealth likely extends access across the week.

What mental health conditions does The Practice treat?

The review record references panic disorder, anxiety, and broader mental illness presentations. The service menu includes TMS therapy and ketamine therapy, both of which are typically used for treatment-resistant depression and related conditions. One patient described managing

. Another noted:

. The support staff experience is consistently positive in the data, though four negative staff-quality mentions exist and likely correspond to the same communication breakdowns flagged in the communication theme analysis.

Does the facility feel clinical or welcoming?

Patient descriptions of the physical environment lean toward welcoming rather than sterile. One detailed review described a sensory-friendly waiting room with a waterfall installation, low-light conditions, and a space that is

.

Does the practice offer services for children or adolescents?

At least one review explicitly addresses pediatric care. A parent wrote that Charles Maddix "has been seeing my son for many months" and produced documentation on the patient's behalf. A separate review noted that "he works with children also" and described him as the right choice for parents seeking pediatric psychiatric care. This is not confirmed as a formally advertised service category, so parents should contact the practice directly to confirm current pediatric availability and age ranges served.

What is the experience like for patients managing medication for mental health conditions?

Several reviews address medication management specifically. One patient described working with the practice to identify medications that support daily functioning, and another described successfully reducing their medication load over time with clinical support. One reviewer wrote: "I want to thank Charles Mattix for helping me navigate and make a difficult time much easier to bear... he has successfully helped me to reduce my medications." reviewerInitials="B. S." date="April 2025" stars={5} platform="Google" />. The follow-up care theme, which appears in 12 reviews with 11 positive mentions, reflects a practice that maintains continuity rather than treating appointments as isolated encounters.

How does The Practice handle patients who have had negative experiences elsewhere?

Several reviews describe patients arriving after failed experiences with other providers. The communication and prescriber themes both include references to patients who felt unheard or mismanaged before finding this clinic. The practice's documented strength is in the listening dynamic: 77.1% of reviews cite prescriber quality, and the qualitative descriptions consistently emphasize that the clinician takes time and does not rush. That said, the communication theme carries 4 negative mentions, suggesting the intake or administrative experience does not always match the clinical relationship.

Are there any concerns flagged in the lower-star reviews?

The dataset contains 7 one-star reviews, which represents 5.3% of the total review pool. The negative sentiment in the data concentrates in communication (4 negative mentions) and staff quality (4 negative mentions). These are not catastrophic failure rates, but they are real. Patients who have had poor experiences appear to have encountered administrative or coordination issues rather than clinical harm. Prospective patients with specific communication needs, such as timely callbacks, clear billing explanations, or responsive message systems, should ask about those processes explicitly before their first appointment.

Does The Practice offer hormone testing and TRT alongside its psychiatric services?

Yes. The service menu includes both hormone testing and testosterone replacement therapy alongside the mental health offerings. The review record does not include substantial patient accounts specifically about TRT or hormone optimization at this location, which means the psychiatric services dominate the public patient narrative. Patients seeking TRT as a primary service have alternative Jacksonville providers with stronger review records in that specific category, including dedicated men's health clinics in the comparison table above. The Practice's TRT offering may be well-executed, but the public evidence base for it is thinner than for its psychiatric services.

What makes The Practice different from other Jacksonville wellness clinics?

The combination of psychiatric services (TMS, ketamine) with regenerative medicine (stem cell, PRP, PEMF), hormonal health, and aesthetics under one roof is unusual in the local market. Most Jacksonville competitors in this directory specialize in either men's health optimization or aesthetics, not both simultaneously alongside psychiatric care. The review data confirms that the psychiatric depth is the genuine differentiator; the other service lines exist but have not yet generated a comparable volume of patient testimony. For patients managing overlapping mental health, hormonal, and physical health needs, the integrated menu is a practical convenience worth evaluating.

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Alpha Health Finder compiles this profile from verified public review data and clinic-provided information. No editorial relationship with The Practice exists. Patients should independently verify current service availability, credentials, and hours before booking.

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This is not a treatment recommendation. It is a directory entry. Any treatment decision belongs with a licensed physician who can examine the patient and evaluate their specific case.