Reset Lab — ED Treatment Clinic in Miami, FL

Reset Lab occupies a suite on South Dixie Highway in Miami's Pinecrest corridor, positioning itself as a multi-discipline wellness destination rather than a single-service med spa. The clinic's menu spans thirteen service categories, from NAD+ infusions and stem cell therapy to medical weight loss, aesthetics, and sexual health treatments. With 96 verified Google reviews averaging 4.96 stars, the patient record is unusually consistent, and the review content itself reveals why: the staff, not the treatments alone, is the recurring variable patients cite when explaining why they return.

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What the Patient Record Actually Shows

Of 96 verified Google reviews collected between December 2023 and May 2026, 95 carry five stars and one carries one star. That distribution is statistically rare. More instructive than the aggregate score, though, is the thematic breakdown of what patients chose to write about.

Staff quality surfaces in 84.4% of all reviews (81 of 96). Subjective results appear in 57.3% (55 of 96). Facility quality earns mention in 37.5% (36 of 96). Communication is flagged in 20.8% of reviews (20 of 96), prescriber quality in 15.6% (15 of 96), and value for cost in 6.3% (6 of 96). Follow-up care and specific measurable results each appear in roughly 5% of the corpus.

The dominance of staff quality over results language is notable. Patients are not primarily writing about procedures; they are writing about people. Names recur across independent reviews: Nickey (or Nicky), Liz, Taylor, Jeanelle, Rudy, Rocky, and Yesenia each appear in multiple accounts. That kind of named-staff frequency in unsolicited reviews typically indicates genuine relationship-building rather than transactional care.

The specific-results subset, though smaller, carries weight. Two independent reviewers reported significant weight loss outcomes through the clinic's program: one citing 20 pounds lost, another citing 40 pounds. A third reviewer described EMS body sculpting results in detail, noting immediate changes in bloating and firmness the following day. These are patient-reported observations, not clinical claims, but their specificity distinguishes them from generic satisfaction language.

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The Service Breadth: One Location, Thirteen Categories

Reset Lab's menu is broad by Miami med-spa standards. The thirteen documented service categories [source: https://www.theresetlab.co/] include:

• Regenerative and cellular: Stem Cell Therapy, PRP Therapy
• IV and infusion: IV Therapy, NAD+ Therapy
• Aesthetics and skin: Aesthetics, Skin Health, Hair Restoration
• Weight management: Medical Weight Loss, B12 Injections, Body Composition
• Men's health: ED Treatment, P-Shot
• Cognitive wellness: Brain Health

The breadth creates a practical advantage for patients managing multiple health goals simultaneously. One reviewer described the clinic as "the absolute best one stop shop for all things self care: injectables, facials, head spas, vitamin shots/infusions peptides and longevity treatments." Another noted having done NAD+ infusions, lost over 20 pounds on the weight loss program, and experienced the head spa treatment, all at the same location.

The tradeoff of breadth is depth. A clinic offering stem cell therapy, Botox, ED treatment, and brain health protocols under one roof is necessarily making staffing and specialization decisions that a single-service practice does not face. Patients considering highly specialized regenerative treatments may want to ask specifically about practitioner credentials and protocols for those services, since the source data does not surface that information directly.

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The Staff: What Patients Name and Why It Matters

In med-spa reviews, staff praise is common. What distinguishes the Reset Lab record is the granularity. Reviewers do not write "the staff was great"; they write about specific practitioners by name, describe specific behaviors, and explain why those behaviors changed their experience.

Nickey (also spelled Nicky in some reviews) appears across multiple independent accounts as the primary clinical touchstone. Reviewers describe her explaining procedures step by step, advising patients on what they need versus what they do not need, and delivering microneedling and skin treatments that produce visible results. Liz is consistently cited for facials, skincare knowledge, and follow-up support. Taylor is described as educating patients. Jeanelle is named as the front-desk presence who sets the tone on arrival.

The communication theme, appearing in 20.8% of reviews, reinforces this. Patients specifically note that staff answers questions via text regardless of the hour, that nurses are accessible for consultation, and that no one is rushed through appointments. G.C., a patient of more than one year, wrote: "If you have questions no matter what time they answer via text and you can speak to any of the nurses."

That level of accessibility is not standard in Miami wellness clinics operating at this service density, and it surfaces repeatedly enough across independent reviews to be considered a genuine operational characteristic rather than an isolated experience.

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Facility and Environment

Thirty-six of 96 reviews (37.5%) mention the physical environment. The language clusters around three consistent descriptors: clean, organized, and calming. No review in the dataset describes a negative facility experience.

S.L., reviewing a facial service, described the environment as "clean, calming, and welcoming" and noted that the treatment was "relaxing and personalized." The consistency of these descriptors across unrelated reviewers suggests the clinic maintains a deliberate aesthetic and operational standard in its physical space, which matters particularly for treatments like IV therapy and NAD+ infusions where patients spend extended time in the facility.

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Specific Results Patients Have Reported

The results-specific theme, while appearing in only 5.2% of reviews, contains some of the most substantive patient testimony in the dataset. These are observations from individual patients, not clinical outcomes data, and individual results vary.

K.R. described a multi-treatment experience across Botox, a VI peel, a lip flip, and EMS body sculpting, noting that the lip flip "had never tried this before and really liked the results" and that EMS produced immediate changes in tightness and bloating the following day.

J.A. reported losing 40 pounds through the clinic's weight loss program. K.S. reported losing over 20 pounds. Both accounts appear in separate, independent reviews. The weight loss program appears to incorporate peptides and nutritional guidance, based on M.A.'s reference to working with Yesenia, described as a nutritionist, using "a combination of macro cycling and peptides."

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Honest Breakdown: Where the Record Has Gaps

The review dataset contains one one-star review out of 96. That is insufficient to extract a reliable pattern of negative experience, so the friction analysis here is drawn from what the record does not address rather than what patients complained about.

The source data carries no information about practitioner credentials, licensing details, or certifications for any of the thirteen service categories. For services like stem cell therapy, ED treatment, and P-Shot, which involve more invasive protocols than aesthetics or IV therapy, prospective patients should ask directly about the clinical background of the practitioners performing those procedures.

Hours data in the source record reflects Thursday availability only (9 AM to 6 PM). The full weekly schedule is not captured in the structured data, so patients planning appointments should confirm current availability directly with the clinic.

The clinic does not appear to have a published years-in-business figure in the source data, though M.A.'s review references being a client "since it opened," suggesting the practice is relatively recent. G.C. notes having attended for over a year.

For patients whose primary interest is highly specialized regenerative medicine with detailed clinical documentation, the review record, while strong on patient experience, does not surface information about treatment protocols, outcome tracking, or follow-up measurement. That information may exist internally but is not visible in the patient review corpus.

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How Reset Lab Compares to Nearby Alternatives

Reset Lab holds the second-highest review count in this competitive set and the highest average rating among clinics with more than 10 reviews. Bio Cell Wellness Group carries more reviews but a marginally lower average. The comparison is useful primarily for patients who are weighing breadth of services against depth of specialization. A practice focused primarily on hormone therapy or cellular medicine may offer more concentrated expertise in those areas than a multi-service clinic.

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When This Clinic Is Not the Right Fit

Reset Lab's model is built around a high-touch, relationship-based experience in a Miami wellness setting. That model works well for patients who value continuity, staff accessibility, and multi-service convenience. It may be less well-suited for:

Patients seeking a single-specialty regenerative clinic. If the primary goal is stem cell therapy with documented clinical protocols and outcome tracking, a practice whose entire operation is organized around that one modality may be a better fit.

Patients who need weekend or extended-hour availability. The hours data in the source record shows Thursday availability only. The full schedule is unconfirmed, and patients with rigid weekday constraints should verify before booking.

Patients requiring insurance billing or detailed clinical documentation. The review record does not surface any references to insurance processing or formal clinical outcome reporting. Wellness and aesthetics practices of this type typically operate on a cash-pay or membership model.

Patients who prefer a larger, more anonymous clinical environment. The Reset Lab experience, based on the review record, is explicitly relationship-based. Multiple reviewers describe being treated "like family." Patients who prefer a more transactional, lower-engagement interaction may find the warmth of the environment more than they are looking for.

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Frequently Asked Questions, Grounded in Patient Reviews

What do most patients come to Reset Lab for first?

The review record does not show a single dominant entry service, which reflects the clinic's multi-service positioning. Botox and facials appear frequently as starting points, alongside IV therapy and weight loss programs. Several patients describe arriving for one service and expanding into others over time.

How accessible is the staff between appointments?

Multiple independent reviews describe text-based communication with staff outside of appointment hours. G.C., a patient of over one year, wrote that "if you have questions no matter what time they answer via text and you can speak to any of the nurses." This level of between-visit accessibility is mentioned frequently enough to suggest it is a deliberate practice model rather than an exception.

Is the clinic appropriate for first-time med-spa patients?

The review record suggests yes, based on the frequency with which reviewers describe staff taking time to explain procedures, advise on what is and is not appropriate for the individual patient, and pace the experience to the patient's comfort. O.R. noted that Nickey "took time to explain each procedure and what is best for me." First-time patients appear to be accommodated rather than overwhelmed.

What is the weight loss program like?

Patient accounts describe a program incorporating peptides and nutritional guidance. M.A. referenced working with Yesenia, described as a nutritionist, using "a combination of macro cycling and peptides." Two independent reviewers reported losing 20 and 40 pounds respectively through the program. These are patient-reported outcomes; individual results vary and depend on adherence, baseline health, and program duration.

What skin treatments does the clinic offer, and how do patients describe them?

The service menu includes aesthetics, skin health, and PRP therapy. Patient reviews reference Botox, VI peels, lip flips, microneedling, EMS body sculpting, and facials. K.R. described the VI peel as helping with "new scaring/pigmentation" and the lip flip results as satisfying. S.L. described a facial as "tailored to my skin type" and noted that each step was explained throughout.

How does the facility feel physically?

Thirty-seven percent of reviewers mentioned the physical environment. The consistent language is clean, organized, calming, and welcoming. S.L. called it "clean, calming, and welcoming." C.G. described it as "clean, organized, and welcoming." No reviewer in the dataset described a negative physical environment experience.

What is NAD+ therapy, and have patients reported experiences with it?

NAD+ (nicotinamide adenine dinucleotide) is an intravenous infusion therapy offered at the clinic. K.S. described having done "NAD infusions" as part of a broader wellness regimen at the clinic. The therapy is listed as a distinct service category. Patients considering this treatment should consult with the clinical team about session duration, frequency, and what to expect, as individual responses vary.

Does the clinic offer services for men specifically?

The service menu includes ED Treatment and P-Shot, both listed as sexual health services. The review corpus does not contain detailed patient accounts of these specific services, so prospective male patients should inquire directly with the clinic about protocols, practitioner credentials, and consultation process for these treatments.

How long do patients typically stay as clients?

Several reviewers describe multi-year relationships with the clinic. G.C. noted attending for over one year. M.A. described being a client since the clinic opened. The follow-up care theme, present in 5.2% of reviews, reflects a patient base that returns for ongoing care rather than one-time visits.

What is the head spa treatment, and is it new?

K.S.'s August 2025 review references "the new head spa" as a recent addition, describing it as "HEAVEN" and praising Liz's technique. This suggests the service was introduced sometime before mid-2025. It appears to be a scalp and hair treatment rather than a clinical procedure, positioned within the Hair Restoration and Skin Health service categories.

Is the clinic a good fit for patients managing multiple health goals at once?

Based on the review record, yes. Multiple patients describe using the clinic for simultaneous goals across aesthetics, weight management, and infusion therapy. A.R. called it "the absolute best one stop shop for all things self care." The multi-service model is a deliberate positioning choice, and the staff's communication practices appear designed to help patients navigate across service categories rather than siloing them into a single treatment track.

What should a first-time patient ask about before booking?

Given the gaps in the source data, prospective patients should ask about: practitioner credentials for the specific service they are considering; current weekly hours beyond the Thursday availability confirmed in the source record; pricing structure and whether package or membership options exist; and, for regenerative or clinical treatments, what the consultation and follow-up process looks like.

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Reset Lab is located at 9700 S Dixie Hwy #650, Miami, FL 33156. Phone: (786) 741-2701. Website: theresetlab.co. Review data reflects 96 verified Google reviews collected between December 2023 and May 2026.

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This is not a treatment recommendation. It is a directory entry. Any treatment decision belongs with a licensed physician who can examine the patient and evaluate their specific case.